Business Management Deneme Sınavı Sorusu #372343

Which of the following helps an organization set goals and measure performance from four perspectives which are financial performance, customer service, internal business processes, and the organization’s capacity for learning and growth?


Operational control

Concurrent control

Maintenance control

The Balanced Scorecard

Activity based management


Yanıt Açıklaması:

The managers will consider both control of the overall organization and control of departments, teams, and individuals. Therefore, some control strategies apply to the top levels of an organization or major divisions or teams and individual employees. Managers using the balanced scorecard do not rely only on the short-term financial measures, the balanced scorecard helps an organization set goals and measure performance from four perspectives that are vital to all businesses. Four perspective of the balanced scorecard: financial performance, customer service, internal business processes, and the organization’s capacity for learning and growth.

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