The main benefits of e-business: • Reducing operating costs of business and its processes and avoiding consumption, • Increasing market opportunity (Faster access to the market and customer trends), • Fast access to customers: enabling them to access the information about products or services they need at any time (7/24), • Elimination of processing errors, • Strengthening internal management, • Supply chain management: Provide uninterrupted (continuous) supply chain, • Reduction of sales cycles, • Increasing visibility, • Communication improvements, • Predicting the fall in the probable life curve of product.

The main challenges in e-business are: • Determining customer’s changing needs, • Organizational structure, • The high speed of the development of IT, • Integration of the front and back-end systems of the organization, • A lack of qualified human resources, • The complexity of ensuring security,• Growing competition, • Effective and efficient customer service (high availability, ease of use, personalized systems), • High quality access, • Expensive.

While A, B, C, D are the benefits of e-business, E is one of the challenges.