İşletme Yönetimi Deneme Sınavı Sorusu #974958

Which of the following is not one of the ways that managers can use to positively influence organisational change according to Kolter and Schlesinger?


Education and communication

Training and competition

Participation and involvement

Facilitation and support

Negotiation and agreement


Yanıt Açıklaması:

Kolter and Schlesinger provide ways that managers can positively influence organizational change:
Education and communication: Employees should be educated and communicated about any changes beforehand through discussions (oneon-one), presentations (groups) or with memos and reports. They need adequate and accurate information and analysis to understand change.
Participation and involvement: Managers can use employees’ advice about some aspects of change that may lead to potential problems. Participation often leads to commitment and increasing the chance of successful change.
Facilitation and support: Managers should provide support through employees training of new skills and emotional support in order to deal with personal fear and anxiety that cause the resistance in the first place.
Negotiation and agreement: Managers can offer incentives such as higher wages or better benefits for employees. Negotiation is needed to win acceptance and approval, especially when someone may lose out as a result of change

Manipulation and cooptation: Managers can try to influence others by the selective use of information or the structuring of events. Cooptation involves giving an individual or a group desirable roles in the change process.
Explicit and implicit coercion: Managerscan force people to accept a change or lose something (such as rewards, promotions or loss of jobs). This can be used when the firm is in a crisis situation or when there are no other options.

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