Organızatıonal Behavıor Deneme Sınavı Sorusu #970843
What does service climate mean?
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Service climate is how employees collectively perceive the formal and informal ways and rules in terms of serving customers in an organization and what they see being rewarded and punished in terms of service behaviors. |
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Service Climate is climate such as service climate, safety climate, justice climate, and ethical climate. |
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Service Climate is having a robust safety climate may lower workplace accidents. |
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Organizations and society in general may be interested in ensuring that certain types of organizations have healthy ethical climates and employees act ethically. |
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It means global financial crisis, many stakeholders engaged in a debate about the ethical climate of large financial institutions, who appeared to lack a robust ethical climate. |
It may not be clear what ‘service climate’ means, so let’s make sure we know what we are discussing. Formally, service climate is defined as “employee perceptions of the practices, procedures, and behaviors that get rewarded, supported, and expected with regard to customer service and customer-service quality”.
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