Internally caused behaviors are those we believe to be under the personal control of the individual. Externally caused behavior is what we imagine the situation forced the individual to do. Distinctiveness refers to whether an individual displays different behaviors in different situations. If everyone who faces a similar situation responds in the same way, we can say the behavior shows consensus. An observer looks for consistency in a person’s actions. Does the person respond the same way over time? Coming in 10 minutes late for work is not perceived in the same way for an employee who hasn’t been late for several months as it is for an employee who is late two or three times a week. The more consistent the behavior, the more we are inclined to attribute it to internal causes. Individuals and organizations also tend to attribute their own successes to internal factors such as ability or effort, while blaming failure on external factors such as bad luck or unproductive co-workers. People also tend to attribute their success to internal factors, but tend to attribute their failures to the external factors. This is called as the self-serving bias. The correct answer is Choice D.