Non-programmed decision-making includes the most creative, original and unstructured decisions by which managers help organizations to produce solutions to changing and uncertain situations.2 Such decisions cannot be made in advance. No rule, procedure or written norms alone are sufficient to pre-determine how to make these decisions. Every situation, problem or solution is unique and emerges at its own particular time. There is a need for more comprehensive information to make such decisions. Greater coordination between departments of the organization is expected. There is also greater cooperation between departments. It is often impossible to know whether such decisions are correct. Managers make such decisions on the basis of their past experience and predictions. Therefore, this decision-making process is a process that requires managers to make decisions by relying on their intuition and creativity.