The rational decision-making steps are listed below:

1. Define the problem
2. Determine the requirements that the solution to the problem must meet
    
3. Establish goals that solving the problem should accomplish
4. Identify alternatives that will solve the problem
5. Develop evaluation criteria based on goals
6. Select a decision-making tool
7. Apply the tool to select a preferred alternative
8. Check the answer to make sure it solves the problem

The correct option is C.