Turizm İçin 1ngilizce 1 Deneme Sınavı Sorusu #657252
A guest complains that his air conditioning is not working properly. Which of the following statement could be a response to this complaint?
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From which room are you calling sir? Ok. I will have the technical staff sent to your room right away. |
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I will have the housekeeping bring you more shampoos and soap. Which room are you in? |
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We have a fitness centre with sauna and thermal pool. There is also skin care and massage therapy with extra charge. |
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I’m sorry sir but there are fees for Internet service and print outs in our business centre. |
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There is a blackout in the town that’s why the elevators are not working. Unfortunately we don’t have a generator; I will share your concerns with the management. |
A possible statement for the complaint about the air conditioner could be “From which room are you calling sir? Ok. I will have the technical staff sent to your room right away”. The statements of the options 'B', 'C', 'D' and 'E' are responses for the request for more shampoos, for information about the fitness centre and Spa, a complaint about the business centre and a complaint about the elevators that are not working due to the blackout. The correct answer is ‘A’.
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