transkript: 19. Thank you for your letter of 16th May. I was sorry to hear that you were disappoınted by ihe servıce you received durmg your stay. Which letter type does the statement above belong to? Yukaridaki cümle aşağıdaki mektup türlerinden hangisine aittir? A) connrmatıon reservatwon compîaını apology saîes “10003 ) ) ) )