transkript: 18. Thank you for your letter of 16îh May. I was sorry to hear that you were disappoinled by lhe service you receıved durmg your stay Which letter type does the statement above belong to? Yukaridaki cümle aşağıdaki mektup türlerinden hangisine aittir? A) conürmauon apology reservatıon complainl saîes monm ) ) ) )