Deneme Sınavı Soruları

What does “dress-code” mean while going to a place?

Which of the following expressions is more polite?

1. greeting guests when they arrive
2. accessing their guest and reservation information on a computer
3. offering soft drinks
4. providing guests with room keys
5. escorting guests to their rooms

Which of the above are the responsibilities of front desk staff members?

"_____ is one of the first faces a guest sees when arriving into a hotel. He is the
person who is responsible for providing advice on travel, making reservations for
various functions and events and helping guest with different problems and questions."

Which of the following completes the information above the best?

A customer asking how long s/he will wait for the meal ordered. What do you say to the customer?

At the arrival to the hotel, a guest asks some questions to a hotel receptionist. Read the dialogue and answer the question.

Guest: We are going to stay three days. Could you tell me the exact “check out” time?

Receptionist: Our guest “have to” check out before noon which is exactly at 11 A.M.?

What does the modal “have to” stand for in receptionist’s respond to the guest?

A customer is complaining that his coffee is cold. What would you say?

A guest in the hotel calls the front desk and complains about the air-conditioning in his/her room. Which one of the following sentences is a good response to him/her?

Which of the following sentences can be used by a customer while making a phone-call reservation?

The hotels in Fethiye open __________ June, 15^th.

Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

Peter: What is ____________ you have eaten in İstanbul? What would you recommend?

Jenny: I loved "baklava". You should definitely taste it before you leave?

Which of the following completes the dialogue the best?

Which of the following defines “A small and narrow bed for one adult”?

Which sentence completes the dialogue best? ? Diyaloğu en iyi tamamlayan cümle hangisidir?

Waiter: What would you like to drink?

Customer: I’ll have a cup of tea.

Waiter:  May I suggest white tea?

Customer: White tea?

Waiter: Yes, ______________________. It is different from green tea. For green tea, the leaves are dried very quickly in an oven. And for black tea, the leaves oxidize and become rich in their flavor.

Customer: Ok, then I’ll have white tea.

In a hotel, which of the following is responsible for providing advice on travel, making reservations for

various functions and events and helping guest with different problems and questions?

Which rooms are called adjoining rooms in a hotel?

A group of guests would like to have some information from the hotel manager to hire a car and have a trip around the countryside.

Guest: Where can we have a rental car?

Manager: We can arrange it for you.

Guest: Thanks. That’s great!

Manager: But I want to warn you that you can get lost when travelling in the countryside roads which are not recorded in the navigation.

The Manager in his last statement used “can”. What does model  “can” stand for?

What are the rooms that are close to each other, sometimes across the hall called?

1. Developed in Japan
2. Have very small rooms
3. Look like stacked boxes
4. Are usually cheap for one night stay

What type of a hotel do the features above belong to?

Which one is a 'recreational facility' at a hotel?