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Qualıty Management (ENG)

Deneme Sınavı Soruları

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  1. 1

    Which of the following is not one of The Deming Cycle's steps?

  2. 2
    1. Work teams integrate employees around tasks and are intended to create strong networks of those people.
    2. The integration offered by work teams also facilitates learning and innovation.
    3. Work teams substitute a peer-based control of work for traditional hierarchical control.
    4. The devolution of managerial duties to work teams enables hierarchical levels to be reduced and administrative overheads to be cut.

    Which ones are significant advantages of work teams?

  3. 3

    Failure to establish and assess a solid quality culture might create serious problems for the organizations. Which of the following is NOT one of the most common root causes of these problems?

  4. 4

    I.   Organizational learning

    II.  Business ethics

    III. Social responsibility

    Which of the above refer to concepts of recent interpretations of Total Quality Management?

  5. 5
    It is the last phase of the PDCA leadership model, and consists of two elements: communication and education.                                                   Which phase is mentioned above?
  6. 6

    Which dimension of quality relates to measuring the length of time of a product’s lifetime?

  7. 7

    Which of the terms below refers to the basic usability characteristics of a product, which can usually be measured?

  8. 8

    The development of the plan for quality improvements calls for an understanding of the current situation; therefore, which phase does the PDCA leadership model cycle start with?

  9. 9

    In QM, which of the following s the ability to inspire people to make a total, willing, and voluntary commitment to the achievement of organizational goals?

  10. 10

    "Internal recruitment focuses on employees who.........................."

    Which of the following most appropriately completes the sentence above?

  11. 11

    Which of the following terms refers to the practice of transferring an employee from one division or activity to another so that they understand the “big picture” and become cross-trained?

  12. 12

    Which of the following questions do ethics try to answer?

    I. What action it is right (or wrong) to take

    II. What kind of person it is right (or wrong) to be

    III. In what kind of a world it is right (or wrong) to live

  13. 13

    Which one occurs in the first step of the development of quality thinking?

  14. 14

    Which of the following is NOT an element of the phases in the PDCA leadership model?

  15. 15

    Which of the following is NOT among the types of responsibilities in CSR?

  16. 16

    Which of the following is not one of the most common methods of performance-based pay?

  17. 17

    Which of the following is not considered in job design?

  18. 18

    Which one is NOT one of the questions that concepts of leadership and teamwork require consideration
    of and that are fundamental to the management style and philosophy?

  19. 19

    Which of the following is false regarding the principles of leadership for quality?

  20. 20

    Which of the following is not one of the most common types of work teams?

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