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Qualıty Management (ENG)

Deneme Sınavı Soruları

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  1. 1
    1. To prepare all kinds of standards or have them prepared.
    2. To create archives from national and international standards
    3. To conduct all kinds of scientific technical studies on standards

    Which of the functions stated above is a function of TSE?

  2. 2

    Of seven major quality tools for detecting and reducing the variability of process, what is designed for frequency of detect, to indicate the place of detect?

  3. 3

    Which of the following is the fisrt step of John Kotter’s 8 Step Plan?

  4. 4

    Which of the following is the starting point of lean thinking?

  5. 5

    Which of the following can be said about benchmarking?

  6. 6

    Which one is NOT one of the mistakes that cause unsuccessful TQM practices?

  7. 7
    1. Histogram
    2. Check sheet
    3. Pareto chart
    4. Cause-and-effect diagram
    5. Box plot
    6. Scatter diagram
    7. Control chart

    Which ones are major quality tools for detecting and reducing the variability of process? 

  8. 8

    Which definition below is not true?

  9. 9

    If change in a business affects certain departments, if the strategy, values and mission of the business are not affected by this change, what kind of change is it?

  10. 10

    What is the reason of forming a steering committee in the preparation process of Total Quality Management (TQM)?

  11. 11
    1. prioritize the safety of human health, life and property
    2. ensure the uniformity of products and /or services
    3. require the production of quality products and / or services
    4. require that they are produced especially economically in accordance with the intended use
    5. are based on the verified results of scientific, technical and experimental research
    6. are proven for accuracy

    Which of the above are the features that the standards used for production and/or service delivery in enterprises should have?

  12. 12

    Which of the following is a visual aid which highlights where action is required?

  13. 13
    1. Ensuring productivity in production and increasing profitability,
    2. Increasing employee motivation,
    3. Yielding stronger competitive power in national / international sectors,
    4. Helping to achieve sustainability,
    5. Facilitating the increase of market share by increasing trade volume,
    6. Strengthening the perception of reputation for goods or services,
    7. Helping to increase the level of quality and reliability.

    Which of the above are the benefits of defining quality standards and producing according to these standards?

  14. 14

    Which of the following is not one of the advantages of internal recruitment?

  15. 15

    Whose contibution is Zero Defect?

  16. 16

    According to one definition, what is the sum total of the intellectual, constitutional and creative values produced by a firm’s people, as well as its knowledge and skills, behavior patterns, customs, and value judgements, procedures and departments which, in their structural inter-association and organization, represent the work content of its people in a certain period of time or era?

  17. 17

    Which of the following is NOT one of the concepts that recent interpretations of TQM refer to?

  18. 18

    Which of the following scientist-their contribution matchings is correct?

  19. 19
    1. assigning responsibility for carrying out recruitment,
    2. establishing the employment brand,
    3. determining the optimal mix of core and flexible employees, and the type of recruitment

    Which ones are the factors that strategic decisions about recruitment consider?

  20. 20

    Which dimension of quality refers to the basic usability characteristics of a product, which can usually be measured?

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