CEVAP:

The term technology is used here to include computers, machines, skills and knowledge, procedures, techniques and work methods. Manufacturing and service organizations employ different sets of technologies. Many service firms need to be physically close to their customers who are often in several geographic areas. Those firms would disperse their facilities into several smaller units or offices in order to provide faster and better service to their customers.50 Therefore, service firms tend to be decentralized and flexible with an overall organic structure.