CEVAP:

The first step in the decision-making process is to define the problem. Perhaps this is the most important and most difficult part of the process. At this step, it is very important to describe the problem statement clearly and concisely. Problem statement gives direction and meaning to all other steps of decision making. It is known that one of the main reasons why managers cannot provide good service to their organizations is the poor problem definitions. Defining a decision problem includes a good understanding of management assumptions, organizational boundaries and the desired conditions for the problem. In order to identify the problem, all information about it should be collected, factors and causes associated with the problem should be determined.