CEVAP:

1. An IOS focuses on the main problem structure and processes of a specific industry such as home insurance, airlines or automobile manufacturers. 2. An IOS addresses important decisions that are necessary to serve the customer in the best possible way such as customer relationship management systems focus on building long-term relationships with loyal customers to increase satisfaction and profits. 3. An IOS improves decision making within the organization by including the collection, storage, analysis and dissemination of data and information via information technology. Data warehouses and data mining typically are the integral parts of an IOS. 4. An IOS has the capability of making key decisions in a synchronous and timely way in every point throughout the value chain.