PRINCIPLES OF MARKETING Dersi Consumers and Consumer Behavior soru detayı:

PAYLAŞ:

SORU:

What are the steps of Consumer Decision Making Process?


CEVAP:

A consumer follows a step by step process called as Consumer Decision Making Process when buying products or services. These steps are:

  • Need recognition
  • Identification of alternatives (information search)
  • Evaluation of alternatives
  • Decision (purchasing and consuming)
  • Evaluation of the decision (post-purchase evaluation)