BUSINESS MANAGEMENT (İŞLETME YÖNETİMİ) - (İNGİLİZCE) Dersi Managerial Control soru detayı:

PAYLAŞ:

SORU:
What does “the internal business process perspective” refer to in the balanced scorecard system?

CEVAP:
The internal business processes perspective helps managers address the question, “At what business processes must we excel to satisfy customer and financial objectives?” The answer to this question incorporates three factors: innovation, operation, and post-sales service. All three factors critically affect customer satisfaction, which will affect the company’s financial success.

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