ENGLISH FOR TOURISM  II (TURİZM İÇİN İNGİLİZCE II) - (İNGİLİZCE) Dersi CORRESPONDENCE IN TOURISM soru detayı:

PAYLAŞ:

SORU:

Write down some of the characteristics of a letter of apology in response to a complaint letter.


CEVAP:

-Express sympathy

-Apologize if necessary

-State what action you will take

-Remind the reader that his / her relationship with you is important

-Make a goodwill gesture if appropriate