Where can you hear the following offers?

Would you like a double?

Would you like to start with a tab?

You should try our potato chips.

Nuts may go well with your bear.

May I offer you our special snacks?

Which one is coffee with whiskey and cream and sometimes sugar is added?

Customer- Is breakfast included in the price?

Staff- Yes, we have a buffet-style breakfast for our guests.

What does the customer want to ask?

What can you infer when you read the telephone conversation between Hotel Manager and a Guest?

Guest : Do you have a shuttle from the Dalaman?

Hotel Manager : I’m afraid we don’t. If you can get to Marmaris, we can pick you up in the morning or afternoon. You can hire a taxi from the airport to downtown Marmaris. If you give us a call when you arrive at the airport, we can tell you where the taxi should leave you in town, and when you can get a ride on the shuttle.

Which one of the following is a good response to complete the dialogue in a cafe?

A: Welcome, sir. What would you like to have?

B: I will have coffee, please.

A: How do you take your coffee?

B: _______________________

In a hotel, which of the following is responsible for providing advice on travel, making reservations for

various functions and events and helping guest with different problems and questions?

You are working as a waiter in a meat restaurant. One of the customers ordered pilav with his meat but you brought her potatoes. He complained about it. Which one of the following is a good response to him?

At the front desk, a guest asks some questions to the hotel manager. Read the dialogue and answer the question.

Guest: We would like to hire a bicycle to go around and those green hills.

Manager: Okay, I may bring your bicycles tomorrow from the town.

Guest: Oh! Thanks a lot. Do you know how much it will cost for a day?

Manager: Hiring a bicycle “shouldn’t” cost more than 10 Turkish Liras.

What does the modal “shouldn’t” stand for in Manager’s respond to the guest?

Which of the following is a good way to say goodbye to a customer leaving the restaurant?

Customer- Is breakfast included in the price?

Staff- Yes, we have a buffet-style breakfast for our guests.

What does the customer want to ask?

Read the following dialoge between a child guest and a receptionist at the front desk and find a choice from the receptionist's response which is out of the responsibilities of a front desk person.

Child Guest: Sir, what do receptionists do?

Receptionist :Front desk staff members are responsible for "greeting guests" when they arrive, "accessing  reservation information on a computer", "taking credit card information" for deposit or payment, "showing the rooms, restaurant and other facilities" and "providing guests with room keys".

Child Guest: Oh! you have a lot of business.

__________ is one of the first faces a guest sees when arriving into a hotel. He is the person who is responsible for providing advice on travel, making reservations for various functions and events helping guest with different problems and questions.

Which of the following completes the sentence above?