İşletme Yönetimi Deneme Sınavı Sorusu #1170750

I- Stakeholder perspective

II- Customer perspective

III- Internal business processes

IV- Financial perspective

V- Learning and growth perspective

Which ones of the above are among the very well known perspective in the Balanced Scorecard technique?

I, II, and III

II, III, and IV

II, III, IV and V

I and V

II and V

Yanıt Açıklaması:

The financial perspective reflects a concern that the organization’s activities contribute to improving short and long-term financial performance.

The customer perspective helps managers evaluate the question, “How do customers see us?”

The internal business processes perspective helps managers address the question, “At what business processes must we excel to satisfy customer and financial objectives?”

The organization’s potential for learning and growth perspective helps managers assess the question, “How can we continue to improve and create value?” The learning and growth perspective focuses on three factors: “employee capabilities”, “information system capabilities”, and “the company’s climate for action".

PAYLAŞ:

SORUNUN CEVABI: C

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