İşletme Yönetimi Deneme Sınavı Sorusu #974958
Which of the following is not one of the ways that managers can use to positively influence organisational change according to Kolter and Schlesinger?
Education and communication |
Training and competition |
Participation and involvement |
Facilitation and support |
Negotiation and agreement |
Kolter and Schlesinger provide ways that managers can positively influence organizational change:
• Education and communication: Employees should be educated and communicated about any changes beforehand through discussions (oneon-one), presentations (groups) or with memos and reports. They need adequate and accurate information and analysis to understand change.
• Participation and involvement: Managers can use employees’ advice about some aspects of change that may lead to potential problems. Participation often leads to commitment and increasing the chance of successful change.
• Facilitation and support: Managers should provide support through employees training of new skills and emotional support in order to deal with personal fear and anxiety that cause the resistance in the first place.
• Negotiation and agreement: Managers can offer incentives such as higher wages or better benefits for employees. Negotiation is needed to win acceptance and approval, especially when someone may lose out as a result of change
• Manipulation and cooptation: Managers can try to influence others by the selective use of information or the structuring of events. Cooptation involves giving an individual or a group desirable roles in the change process.
• Explicit and implicit coercion: Managerscan force people to accept a change or lose something (such as rewards, promotions or loss of jobs). This can be used when the firm is in a crisis situation or when there are no other options.
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