Organızatıonal Behavıor Deneme Sınavı Sorusu #1022353

Which of the following is described as "how employees collectively perceive the formal and informal ways and rules in terms of serving customers in an organization and what they see being rewarded and punished"?

Safety climate

Service climate

Climate strength

Ethical Climate

Safety compliance

Yanıt Açıklaması:

Service Climate is how employees collectively perceive the formal and informal ways and rules in terms of serving customers in an organization and what they see being rewarded and punished in terms of service behaviors.

The correct answer is B.

PAYLAŞ:

SORUNUN CEVABI: B

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Organızatıonal Behavıor Deneme Sınavı Sorusu #1022353

Which of the following is described as "how employees collectively perceive the formal and informal ways and rules in terms of serving customers in an organization and what they see being rewarded and punished"?

SORUNUN CEVABI: B

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