Dysfunctional Outcomes

• Slow down the pace of decision making.
• Damage social relations and organizational trust.
• Decrease organizational commitment.
• Impair individual/group performance.

Functional Outcomes:

• Improve the quality of decisions.
• Support creative thinking.
• Help to recognize dysfunctional processes or functions.
• Eliminate group-thinking and predispose alternative ways/solutions.

The correct answer is C.