Turizm İçin 1ngilizce 1 Deneme Sınavı Sorusu #650426
A customer orders coffee with sugar, but when you bring it, he says he ordered it with no sugar. Which one is the best to answer his complaint? Complete the dialogue. Customer: This coffee is sweet. I did not ask for it. I wanted it without sugar. Server: _______.
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I am pretty sure that you ordered it with sugar. Don’t you remember? |
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Then I apologize. I must have misunderstood it. Let me re-make it. |
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In my payment order, it says ‘with sugar’. Look here. It’s correct. |
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Alright sir, I will re-make your coffee, but you have to pay for both coffees. |
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I will bring you another without sugar for free, but I am certain that you asked for a sweet one. |
When a customer complains about an order, the best answer is the most polite one. Even though the customer is wrong, it is better to accept the order as the servant’s mistake. The correct answer is B.
Bir müşteri bir sipariş hakkında şikayet ettiği zaman, en iyi yanıt en kibar olandır. Müşteri haksız bile olsa, durumu servis elemanının hatasıymış gibi kabul etmek daha doğrudur. Doğru cevap B’dir.
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