Turizm İçin 1ngilizce 1 Deneme Sınavı Sorusu #763814

Which of the following is not one of the duties of a recepcionist?

Welcoming guests

Accepting the payment

Carrying the luggage of the guests

Providing the room keys

Answering the guests' questions

Yanıt Açıklaması:

Front desk staff members are responsible for greeting guests when they arrive, accessing their guest and reservation information on a computer, taking credit card information for depositor payment, and providing guests with room keys. Depending on the size of the lodging, front desk staff may have a narrow or wide set of responsibilities. The smaller the hotel, the more that the individual behind the front desk must be able to do. In addition to the customary duties of check-ins, check-outs, and answering guests’ questions, the front desk may also take reservations, serve as a concierge, and act as a communications hub between guests and other staff (such as housekeeping or maintenance).  The correct option is C.

  • 0 Yorum