Ünite Sınavı Soruları

At the front desk, a  guest and a receptionist have a dialog. Read the dialog and find the best choice that completes the blank.

Receptionist: May I help you, sir?

Guest: We would like to have a sightseeing tour for today.

Receptionist: Oh sir, all today's tour reservations were closed yesterday. 

If you ............................................, ................................... .

1. Full name
2. ID number
3. Number of the passport 
4. credit card pin number

When a guest checks in, what information above does s/he share with the front desk?

"This type of room is a larger room with a separate area for sitting or
working. They have a kitchenette or cooking facilities."

Which type of hotel room is described above?

Diyaloğu en iyi seçenekle tamamlayınız.

Guest: “Hello. I would like to make a reservation for tonight.”

Ceyda: “Of course. ……………….?.....................”

Guest: My two children, my husband and myself.

Customer- If the rooms had been a little cheaper we could have stayed three more days.

What does this customer mean?

Hangisi resepsiyonistin check-out esnasında müşteriye söyleyebileceği cümlelerdendir?

A guest in the hotel calls the front desk and complains about the air-conditioning in his/her room. Which one of the following sentences is a good response to him/her?

Which sentence will best complete the following dialogue?

A: Good morning. How can I help you?

B: ____________________________.

A: Certainly, sir.

________ there a discount if I ______ a four-night reservation?

Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

A ________ usually means two or more rooms. There’s a bedroom and a living or sitting room.

Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

Which one of the following questions is more likely to be asked a receptionist by a customer?

At the front desk, a guest asks about the method of payments accepted by the hotel. Read the dialog and choose the best option.

Receptionist: Hello sir and madam, may I help you?

Guest: We want to ask something about the payment method. If we pay the price in cash, ................................................................ ?

Receptionist: Unfortunately no, whether you pay in cash or with a credit card, the price is fixed.

1. greeting guests when they arrive
2. accessing their guest and reservation information on a computer
3. offering soft drinks
4. providing guests with room keys
5. escorting guests to their rooms

Which of the above are the responsibilities of front desk staff members?

Which one of the following is an example from front desk for type 1 conditional?

Guest: I would like to go to the basketball game tonight. Would it be possible to get two tickets?

In a hotel who may be expected to be asked such a question?

"Is there a discount if I make a two-night reservation?"

What is the best response for the question above?

The staff in the front desk use a lot of phrases while communicating with guests during check-in. Which one of the following phrases is one of them?

Read the dialog and choose the best option.

Guest : .............................................
Receptionist : No, parking is free.

1. have a pleasant personality
2. have a professional appearance
3. have good-customer relation skills
4. have a bachelor's degree

Which of the above are the "must have" characteristics of a front desk person at a hotel?