Ünite Sınavı Soruları

Who is generally the first employee a guest encounters in a hotel?

Customer- Is breakfast included in the price?

Staff- Yes, we have a buffet-style breakfast for our guests.

What does the customer want to ask?

Who is a “walk in guest”?

"_____ is one of the first faces a guest sees when arriving into a hotel. He is the
person who is responsible for providing advice on travel, making reservations for
various functions and events and helping guest with different problems and questions."

Which of the following completes the information above the best?

Who is a bellboy?

Customer- Is breakfast included in the price?

Staff- Yes, we have a buffet-style breakfast for our guests.

What does the customer want to ask?

Which one of the following is not among the responsibilities of the front desk staff?

Read the dialog and choose the best option.

Receptionist: Do you have a reservation?
Guest: I’m afraid not. I'm  ............ guest.

Who is a “walk in guest”?

Which of the following bed types is the largest in size?

In the hotel terminology, there are special names for the hotel staff. Which one has been described below?

A person who helps guests staying in the hotel and helps them with their problems or gives them information about all the facilities of a hotel.

YASEMİN : Good afternoon. Welcome to the Lighthouse. How may I help you?
Guest : Do you have any rooms for tonight?
YASEMİN : Do you have a reservation?
Guest : I’m afraid not. We’re driving around the coast and didn’t know
where we’d stop.
YASEMİN : Let’s take a look at what we have. How many in your party?
Guest : _______________________

What is the most appropriate answer for the question "How many in your party?"?

If I_________ in New York, I would go to Central Park.

Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

Which of the following is not one of the duties of a receptionist?

At the front desk, a walk-in guest and a receptionist have a dialog. Read the dialog and find the best choice that completes the blank.

Walk-in Guest: Hi, I want to stay for a night, do you have an available room for me?

Receptionist: Sorry sir, unfortunately, our hotel is full, ...................................

Hangisi front desk (ön büro) görevlilerinin sorumluluğu değildir?

A ________ usually means two or more rooms. There’s a bedroom and a living or sitting room.

Which of the following completes the sentence above?

Which one of the following words is not used for bed classification?