Ünite Sınavı Soruları

Read the following dialoge between a child guest and a receptionist at the front desk and find a choice from the receptionist's response which is out of the responsibilities of a front desk person.

Child Guest: Sir, what do receptionists do?

Receptionist :Front desk staff members are responsible for "greeting guests" when they arrive, "accessing  reservation information on a computer", "taking credit card information" for deposit or payment, "showing the rooms, restaurant and other facilities" and "providing guests with room keys".

Child Guest: Oh! you have a lot of business.

Which one of the following refers to the person who is responsible for providing advice on travel, making reservations for various events and helping guests with different problems?

Guest: You do not charge for children, do you?
Yasemin : ___________

Which of the following completes the dialogue the best?

Which one is not an example for responding a guest’s question or complaint?

__________ is one of the first faces a guest sees when arriving into a hotel. He is the person who is responsible for providing advice on travel, making reservations for various functions and events helping guest with different problems and questions.

Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

At the front desk, a  guest and a receptionist have a dialog. Read the dialog and find the best choice that completes the blank.

Receptionist: May I help you?

Guest: What if we come back late at midnight? Do we miss the dinner?

Receptionist:........................................................................ .

Read the dialog and choose the best option.

Receptionist: Good evening. Welcome to the Starlight Inn. Can I help you?

Guest: Good evening. Yes. We should have a reservation for two adults and two children for one week. The name is Simon.

Receptionist: Yes, here it is. Mr. and Mrs. Simon. From Ankara. And will it just be the two of you and the children?

Guest: Yes. You do not charge for children, do you?

Receptionist: No. Let's see if .............................., ............................ .

Aşağıdaki cümleyi tamamlayınız.

“If I pay my room with cash,  ……………..........”

Which of the following can be said to a guest while she/he is checking out?

I.  Being careless to guests’ questions.

II. Being good at problem solving.

III.Communicating clearly.

IV. Having pleasant personality.

V.  Being good at criticizing guests.

Hangileri bir front desk (ön büro) görevlisinin sahip olması gereken özelliklerdendir?

"How much would we have paid________?"

Which of the following completes the question above the best?

Read the dialog and choose the best option.

Guest: .........................................................................................................
Receptionist: No. Children aged less than 12 years old are free when sharing a room
with two adults.

When a receptionist asks "How many in your party?" what does she/he mean?

Hangisi check-in sırasında resepsiyonda söylenilebilecek ifadelerdendir?

Which rooms are called adjoining rooms in a hotel?

Which of the following defines “A small and narrow bed for one adult”?

Services and facilities offered in a hotel are called________.

Which of the following completes the sentence above?

Which of the following means a guest who comes to a hotel without reservation?

I.   Providing advice on travel.

II.  Carrying guests’ luggages.

III. Helps guests settle in rooms.

IV.  Helping guests with problems.

V.   Making reservations for events.

Hangileri bir otel personeli olan ‘concierge’ nin görevlerindendir?