Ünite Sınavı Soruları

Which of the following bed types is the largest in size?

What does 'complimentary' mean at a hotel?

__________ is one of the first faces a guest sees when arriving into a hotel. He is the person who is responsible for providing advice on travel, making reservations for various functions and events helping guest with different problems and questions.

Which of the following completes the sentence above?

In a hotel, which of the following is responsible for providing advice on travel, making reservations for

various functions and events and helping guest with different problems and questions?

Hangi seçenek aşağıdaki açıklamanın karşılığıdır?

“Rooms that next to each other but there is a connection door between these rooms.”

Customer- If the rooms had been a little cheaper we could have stayed three more days.

What does this customer mean?

What does Susan mean?

Susan: We would have paid less if we had made an early reservation.

Which rooms are called adjoining rooms in a hotel?

Aşağıda verilen duruma uygun olan seçeneği işaretleyiniz.

Situation: You are at the front desk. Guests are walking in the front door. How do you greet them?

At the front desk, a  guest and a receptionist have a dialog. Read the dialog and find the best choice that completes the blank.

Receptionist: Good evening sir, how can I help you?

Guest: Although we have 5-day reservation, we want to leave a day earlier, so we want to pay for only 4 days. Is it possible to get our one-day stay back?

Receptionist: .................................................................................. .

Which one is not an example for responding a guest’s question or complaint?

Coplete the followig sentence. If you have  ever stayed in our hotel, ..........................................

If I_________ in New York, I would go to Central Park.

Which of the following completes the sentence above?

Which of the following responsibilities is more likely to belong to a front desk person?

Who is responsible at a hotel for carrying guests’ luggage to and from their room?

Who is generally the first employee a guest encounters in a hotel?

Staff- Good afternoon. Welcome to the Lighthouse. How may I help you?

Guest- Do you have any rooms for tonight?
Staff- Do you have a reservation?
Guest- I’m afraid not. We’re driving around the coast and didn’t know where we’d stop.

Staff- Let’s take a look at what we have. How many in your party?

Guest- …………

Which of the following answers would be more appropriate according to the context?

Which of the following responsibilities is more likely to belong to a front desk person?

Choose the correct answer to complete the sentence in type-2 conditional.

“If your children _____ more than 12 years old, we _________ for them.