Ünite Sınavı Soruları

Read the following situation and complete the dialog with the best option.

A guest calls the front desk and complains about the bathroom taps.

Guest: We have no hot water in the bathroom, I several times tried to turn on the hot water but only cold water flows.

Receptionist: Oh really! Okay, now first you have to press on the red button on the right side of the taps and then turn on the tap on the right-hand side. If there is still no hot water ............................................... .

Which of the following can be an appropriate response to a guest's complaint?

Which one of the following means available space or room?

Read the dialog and choose the best option.

Customer: ...........................................................................
Receptionist: We have a room service option for a late breakfast.

Services and facilities offered in a hotel are called________.

Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

"What if I come late to the hotel?"

What is the best response to the question above?

Guest: I would like to go to the basketball game tonight. Would it be possible to get two tickets?

In a hotel who may be expected to be asked such a question?

What are the rooms that are close to each other, sometimes across the hall called?

Hangisi aşağıda verilen şikayete uygun bir cevap değildir?

Complaint: “Excuse me, but my room is too cold to stay right now.”

Who is a bellboy?

I – All you need to write is your name, surname, phone number and your passport number.

II – No, the parking is free

III – How should I fill in this form?

IV – Do we have to pay for the car park?

Put the sentences in the correct order to make a meaningful dialogue.

I ________bring my umbrella if it ________ tomorrow.

Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

Which of the following means a guest who comes to the hotel without reservation?

Which one of the following options will best complete the blank in the sentence?

If ................ in Turkey, you must have learned that the tank is always full.

Choose the correct answer to create a meaningful dialogue in type-3 conditional.

A: What if I hadn’t reserved a room?

B: __________________________.

Which one of the following is not one of the features of a front desk staff who is good at problem solving?

Which one of the following means available space or room?