Deneme Sınavı Soruları

Which of the following is one of the ways of using the resistance to contribute to the change process?

.................................. defined as a continual appraisal of what have been done, what is yet to be done, what needs to be done and actions taken and yet to be taking.

Which of the following should be at the dotted place?

When were ISO 9000 Quality Management Standards first published?

In the setting up process of a standard in TSE, if the next stpe is "Review of the Standard Draft", which stage the process is at?

Which step of the Continuous Improvement Process Model is described in four stages of PDCA?

1. International Standardization Organization (ISO), which develops and publishes international standards and to which Turkey also belongs as a member, is a non-profit organization with members from 164 countries.
2. The European Committee for Standardization (CEN) is a regional standard organization established in 1961 by the members of the European Economic Community (EEC) and EFTA (European Free Trade Area).
3. The European Committee for Electrotechnical Standardization (CENELEC) is a regional standard organization that prepares the European Standard for electrical and electrotechnical issues.
4. The International Electrotechnical Commission (IEC) is a non-profit, international, and non governmental organization established in 1906 in accordance with Swiss Laws. It develops international standards and operates conformity assessment systems in the field of electrotechnology.

Which of the statements above related to the international organizations which the TSE is also a full member of are correct?

Which of the following date best completes the sentence below?

The origin of statistical process control (SPC) dates back to...........

Which of the following accredits conformity assessment activities in Turkey?

Complete the sentence:

Different evaluations are among the ____ factors causing change.

What are the three steps of the implementation process of total quality management?  

Which of the following is true for cause and effect diagram?

1. Helping to achieve sustainability
2. Increasing employee motivation
3. Yielding stronger competitive power in national / international sectors

Which of the benefits stated above can be the result of defining quality standards? 

According to TQM guru Deming, what should management’s principal goal be?

1. refers to creating balanced jobs in the context of organizational, environmental, technical, and resource demands
2. tends to promote higher levels of task mastery and thus speed, less training, and more straightforward incumbent replacement.
3. increases the scope of a job by extending the range of tasks.
4. is the practice of transferring an employee from one division or activity to another so that they understand the “big picture” and become cross-trained.
5. attempts to motivate employees by giving them more authority or independence for organizing their work and solving problems. 

1. The job design
2. Job specialization—the narrowing of performed tasks—
3. Job enlargement
4. Job rotation
5. Job enrichment

Which of the following gives the correct matches of the definitions and terms?

In an insurance company, an employee is getting a promotion due to the superior performance on improving the quality of the counseling service (s)he provides. In the mentioned case, which critical success factor for developing a quality culture is being carried out?

Which of the following is NOT an element of the phases in the PDCA leadership model?

Which one is not one of the basic principles of Total Quality Management?

Which of the following is NOT a technique used by leaders to inspire their followers?