Ünite Sınavı Soruları

Which dimension of quality refers to the possibility, ease and speed of getting the product serviced when it requires maintenance?

.........................  is an approach to doing business that attempts to maximize the competitiveness of an organization through the continual improvement of the quality of its products, services, people, processes, and environments.

Which of the following correctly completes the left blank in the above sentence?

Which of the terms below refers to the basic usability characteristics of a product, which can usually be measured?

I.   Continous Improvement

II.  Management Commitment

III. Process Approach

Which of the above are among Total Quality Management Principles?

Which of the options below is currently the last quality management philosophy and approach?

Which of the below is currently the last quality management philosophy and approach?

What is the name of the "form of external quality assurance process under which services and operations of educational institutions or programs are evaluated by an external body (accrediting agency) to determine if applicable standards are met."?

I.   Durability

II.  Serviceability

III. Aesthetics

IV.  Perceived quality

Which of the above are among dimensions of quality?

Which one of the quality management principles below means the understanding and implementation regarding the customers’ present and future needs and requirements about the product/service to satisfy customer expectations?

Which of the following is not one of the quality frameworks?

............... means the understanding and implementation regarding the customers’ present and future needs and requirements about the product/service to satisfy customer expectations.

Which of the following correctly completes the left blank in the above sentence?

I.   Customer Focus

II.  Employee Empowerement

III. Evidence-based Decision Making

Which of the above are among Total Quality Management Principles?

Which of the terms below is a subjective quality dimension that reflects the customer’s individual preference and evaluates the overall appearance of the product?

I.   Quality is perceptual.

II.  Quality has a relative nature.

III. Quality is a matter of degree.

IV.  Quality is conditional.

Which of the above can be said about quality?

Which of the following is the user-based definition of quality?

Which of the following is not one of the key principles of TQM?

I.   Quality has a relative nature.

II.  Quality is a matter of degree. 

III. Quality is perceptual.

Which of the above are among features of Quality?

Which dimension of quality relates to measuring the length of time of a product’s lifetime?

When did  NASA create quality system requirements for its suppliers?

I.   TQM

II.  Accreditation

III. ISO 9001

IV.  Certification

Which of the above are among different frameworks of quality matters?