Ünite Sınavı Soruları

I.   Leadership

II.  Engagement of People

III. Improvement

IV.  Relationship Management

Which of the above are among Quality Management Systems Principles?

Which of the following is one of the key principles of total quality management?

Which of the terms below refers to the possibility, ease and speed of getting the product serviced when it requires maintenance?

Which of the following quality management principles emphasizes employee participation?

Which of the following is one of the basic principles of Total Quality Management?

Which dimension of quality refers to the basic usability characteristics of a product, which can usually be measured?

Which of the following is a statement by Armand V. Feigenbaum?

Which of the followings are the features of the businesses, which practice total quality management principles?

I. A total commitment to continually increasing value for stakeholders, especially customers, investors and employees.

II. A firm understanding that quality is defined by customers, not the company.

III. A commitment to leading people with a bias for continuous improvement and communication.

IV. A commitment to fundamental improvement through knowledge, skills, problem solving, and teamwork.

V. A commitment to fast-paced, constant learning, and an ability to respond quickly to changes in the competitive environment.

Which of the following describes quality as fitness for purpose/mission?

I.   It has a relative nature.

II.  It is a matter of degree.

III. It is perceptual.

Which of the above are among features of Quality?

Which of the following is one of Deming's Seven Deadly Diseases?

Who invented this cycle?

I.   Employee Empowerement

II.  Evidence-based Decision Making

III. Process Approach

IV.  Management Commitment

Which of the above are among Total Quality Management Principles?

__________ refers to the product, which will perform the expected function and will not malfunction within a specific period of time. 

Which of the following completes the sentence above?

Which dimension of quality refers to the product, which will perform the expected function and will not malfunction within a specific period of time?

What is "a form of external quality assurance process under which services and operations of educational institutions or programs are evaluated by an external body (accrediting agency) to determine if applicable standards are met." called?

Which of the following is one of the eight dimensions for quality proposed by Garvin (1987)?

Which of the following is not one of the features of quality?

Which of the following is one of Deming’s Fourteen Points?

How many points are there in Demings manifesto?