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Qualıty Management (ENG)

Ünite Sınavı Soruları

  • 20 soru
  • Soru metinleri açık; şıklar ve cevap anahtarı uygulamada
  1. 1

    What is the process of setting and applying certain rules with the contribution and cooperation of all parties?

  2. 2

    Which international organization is a non-profit, international, and non-governmental organization established in 1906 in accordance with Swiss Laws?

  3. 3
    1. Ensuring productivity in production and increasing profitability,
    2. Increasing employee motivation,
    3. Yielding stronger competitive power in national / international sectors,
    4. Helping to achieve sustainability,
    5. Facilitating the increase of market share by increasing trade volume,
    6. Strengthening the perception of reputation for goods or services,
    7. Helping to increase the level of quality and reliability.

    Which of the above are the benefits of defining quality standards and producing according to these standards?

  4. 4
    1. Standards are deeply involved in all the processes, from the production factors and production process used in the production of goods or services to obtaining the output in the enterprises.
    2. Standards, just like other life forms, lose their validity over time, based on the expectations of those who demand goods or services, innovations in the technological field, changes in the social and cultural sphere of society, and are replaced by more current standards.
    3. Standards increase productivity in businesses and thus help businesses to be more successful.
    4. It is very important to maintain standards and update them when necessary.

    Which of the statements above related to standards are correct?

  5. 5

    When was TSE founded?

  6. 6
    1. An organization-wide process
    2. What the manager says it is
    3. A way of managing.

    Which ones above can be considered as a feature of quality?

  7. 7
    1. To prepare all kinds of standards or have them prepared,
    2. To examine the standards prepared within the Institute or outside the Institute and to accept them as Turkish Standards if deemed appropriate,
    3. To publish the accepted standards and to encourage their implementation, and to submit those that are deemed beneficial to make mandatory to the approval of the relevant ministry.
    4. To prepare standards and projects at the request of the public and private sectors and to provide expert opinions,
    5. To conduct all kinds of scientific technical studies on standards and to follow similar studies in foreign countries,

    Which ones are the functions of the TSE?

  8. 8

    How many work programs does TSE have?

  9. 9
    1. an independent external evaluation
    2. a document that is not permanent and is valid for a certain period of time
    3. a process at the end of which an organization is decided to be accredited or not accredited,
    4. a process where the institution and the organization must prove that they operate according to the quality criteria used in the assessment,
    5. a process where, after receiving this document, institutions or organizations are monitored periodically
    6. a process where, if requested by the institutions, the accreditation process is initiated. Volunteering is essential.

    Which of the above are among the characteristics of accreditation?

  10. 10
    1. Quality is an organization-wide process.
    2. Quality is an ethic
    3. Quality is a way of managing.

    Which of the statements mentioned above is true about the quality?

  11. 11

    Which of the following is not one of the criteria in the Malcolm Baldrige model?

  12. 12
    1. It is a way to ensure quality assurance
    2. It is an independent external evaluation,
    3. It is a method of obtaining a quality certificate

    Which of the statements mentioned above is/are true about accreditation?

  13. 13
    1. The basic document is the standards.
    2. It is the process of setting and applying certain rules.
    3. It is prepared for common and repetitive uses

    Which of the statements mentioned above is true about standardization?

  14. 14

    Which order is true for TSE standard formation process?

    1. Proposal for a work program

    2. Review of the proposals

    3. Preparation of the standard draft

    4. Review of the standard draft

    5. Acceptance of the standard draft by the technical committee

    6. Publication

  15. 15
    1. ISO (International Organization for Standardization since 1956)
    2. IEC (International Electrotechnical Commission since 1956)
    3. SMIIC (Standards and Metrology Institute for the Islamic Countries since 2010)
    4. CEN (European Committee for Standardization since 2012)
    5. CENELEC (European Committee for Electrotechnical Standardization since 2012)

    Which international organizations above is the Turkish Standards Institute (TSE) is a member of?

  16. 16
    1. prioritize the safety of human health, life and property
    2. ensure the uniformity of products and / or services
    3. require the production of quality products and / or services
    4. require that they are produced especially economically in accordance with the intended use
    5. are based on the verified results of scientific, technical and experimental research
    6. are proven for accuracy

    Which ones are the features that the standards used for production and/or service delivery in enterprises should have?

  17. 17
    1. private sector
    2. SMEs
    3. universities
    4. public organizations
    5. the non-governmental organizations such as associations and unions

    The standards prepared by the TSE are prepared with the participation of all relevant stakeholders in line with the international standards preparation principles. Which ones are the stakeholders? 

  18. 18

    Which question does Process Management answer in Malcolm Baldrige Model’s self-evaluation criteria?

  19. 19
    1. Certification of management systems
    2. Certification of persons
    3. Inspections
    4. Calibrations

    Which of the services stated above is a conformity assessment service performed by accredited bodies?

  20. 20
    1. What has it actually achieved to date?
    2. What does it intend to achieve tomorrow?
    3. Why does this organization exist?

    Which question above is related to Direction based on EFQM Model?

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