CEVAP:

Bureaucracies that look like the citizenry (i.e., varying races, ethnicities, socio-economic status, education level, gender, etc.) are more likely to incorporate a wider range of thoughts, ideas, and solutions to government processes and services that reflect the interests and wishes of the public. This is similar to the notion that elected officials, especially the legislative body, should consist of a wide range of people to ensure that all segments of the population are represented in the policy-making process. To achieve wider population representation, in some legislative systems officials are elected to represent different districts or sections of an area.