Turizm İçin 1ngilizce 1 Ara 7. Deneme Sınavı

1.Soru

A customer wants to learn the rules about clothes in a restaurant, so he asks:

What would you recommend?

Can I get you anything else?

Can I have this wrapped to go, please?

Do you have any specials to recommend?

Is there a dress code?

2.Soru

Guest: Good evening.
Host: Do you have a reservation for this evening?
Guest: We do. My name is Wallace. Party of five.
Host: I’m sorry Mr. Wallace, but I don’t seem to have your name on the list of reservations for tonight.
Guest: That’s impossible. I called yesterday and made a reservation.
Host: I am terribly sorry, but it is Saturday evening and we are very full. If you don’t have a reservation, it is very difficult to accommodate you.
Guest: Look. I called here yesterday and the person I spoke with said that we had to have a reservation for tonight. So, I gave him my name and told him we would be here at nine o’clock.
Host: I understand, sir. It’s just that we are extremely busy tonight. Do you know who spoke with?
Guest: I have no idea. I only know that I spoke to someone, and they took my reservation. May I speak to the manager, then?
Host: Sir, I am the manager.
Guest: Good. Then, as the manager, I hope you can realize the mistake that one of your staff made, and find us a table for five.
Host: Ok. I’m very sorry about the inconvenience. Let me speak with the head waiter and have him arrange a table for four. Please wait for about ten minutes while we set up a table for you.
Guest: Thank you.

Which sentence is true?

Guest knows with whom he spoke on the phone to make a reservation.

Host asks which table they prefer.

Host asks them to wait for about ten minutes while they set up a table.

Guest is speaking with one of the manager’s staff.

Guest came to the restaurant to make a reservation.

3.Soru

Which one is not an example for responding a guest’s question or complaint?

I’ll take care of that sir.

I’ll see what I can do about it sir.

I’ll see to it right away.

I’ll have a glass of water.

I’ll correct the situation immediately.

4.Soru

Which of the following bed types is the largest in size?

Twin

Single

King

Queen

California King

5.Soru

Which one of the following words is not used for bed classification?

Deluxe

Queen

King

Suite

Twin

6.Soru

What time _ lunch _ at your restaurant?

Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

was / serve

is / served

may / served

can / served

is / serve

7.Soru

At a bar, a waiter gets the orders of customers.

Waiter: What would you like sir, madam?

Customer: May I have house Bloody Mary?

Waiter: Would you like it “on the rocks”, or blended?

Customer: On the rocks please.

What does the waiter and the customer mean by “on the rocks”?

A drink with ice cubes

A neat drink without ice

A mixed drink with martini

A type of a beverage glass

A special glass for strong drinks

8.Soru

Which one might be said by a customer when paying the bill? (Hangisi hesap ödenirken müşteri tarafından söylenebilir?)

May we have separate checks, please?

Can we have more water, please?

I would like to have a salad, please.

Do you have any desserts?

Was everything all right?

9.Soru

Who comes to the Bistro in the afternoon which is called happy hour?

Sailor and fishermen often come to have a rest and chat in bistros.

People from the beaches and hotels in the area come to bistros.

Bank workers and hotel staff visit bistros to meet with their customers.

School children enjoy very much to have cold beverages after school.

Only local people meet in bistros to have news about their town.

10.Soru

If you cook meat or vegetables in an oven, you ____________ them.

roast

bake

boil

fry

grill

11.Soru

Which is NOT an appropriate response to the following complaint at a restaurant?

Hangisi bir restoranda aşağıdaki şikayete verilecek uygun bir cevap değildir?

Complaint: “Excuse me, I didn’t want tomato soup but ordered chicken soup.”

I will replace your plate right away.

I will see what I can do, sir.

I am going to ask you to leave, sir.

I am very sorry, sir. I will exchange it.

I am sorry about the inconvenience.

12.Soru

A Walk-in guest and a hotel receptionist have a dialog at the front desk. Read the dialog and complete the diolog with the best option.

Receptionist: Good morning, how can I help you?

Walk-in guest: I have no reservation but I want to stay in your hotel for a night.

Receptionist: I'm sorry sir, ................................................................ .

Walk-in guest: I didn't know that, thanks.

Receptionist: You're welcome.

we only accept guest having reservations.

you may contact with the hotel owner or the manager.

will you please call us later and we may inform you about the rooms.

maybe next week we may accept you.

you are in the wrong hotel and I may help you to find yours.

13.Soru

Receptionist: Good morning. Thanks for calling our hotel. How can I help you? Guest: I would like to book a room. Receptionist: Sure. How many days are you going to stay, sir? Guest: 4 days.Do the rooms have wireless internet? Receptionist: Certainly.__________. So, should you need a computer, we will be able to provide one. Guest:That’s great. Thank you. Which sentence best completes the dialogue? ? Diyaloğu en iyi tamamlayan cümle hangisidir?

There is also a computer rental in our hotel.

All rooms have satellite tv, a music system and a CD player

Our rooms are not very big, but they are very comfortable.

We also offer 24-hour room & front desk service.

Superior rooms and suites also have separate shower cubicles.

14.Soru

At the front desk, a walk-in guest and a receptionist have a dialog. Read the dialog and find the best choice that completes the blank.

Walk-in Guest: Hi, I want to stay for a night, do you have an available room for me?

Receptionist: Sorry sir, unfortunately our hotel is full, ...................................

You may stay here if you make early reservation.

If you inform us, we may welcome you.

if you had made a reservation, you would have stayed here.

If you searched other hotels around, you would find a room.

If you want to stay in our hotel, you may come later.

15.Soru

Which one is an Italian restaurant? Hangisi bir İtalyan restoranıdır?

Food Court

Concession Stand

Buffet

Trattoria

Revolving Restaurant

16.Soru

At the arrival to the hotel, a guest asks some questions to the receptionist. Read the dialogue and answer the question.

Guest : What about dinner? What are the hours?

Receptionist: We start serving at six, and the kitchen is usually open until ten, or when the last guest orders.

Guest : Do I need to make a reservation?

Receptionist: Our guests get priority seating. But, because our restaurant is small, we do ask that you let us know in advance when you might be coming.

What does priority seating mean in a hotel restaurant?

Reserving a table will be costly for visitors.

There is always a table available for guests before the others.

All the guests may have the dinner at the same time.

In small hotels, it maybe difficult to find a table at any time.

Late comers may wait for a table after nine o’clock.

17.Soru

If a drink is "with a twist", it is served............

cold

without ice

in a bigger glass

with salt

with lemon

18.Soru

Answer the question.

When a customer would like to drink Turkish coffee, as a server, what would you ask him?

Do you want some cookies with your coffee?

Have you ever tried coffee with Turkish delight?

Would you have it sugary or no sugar?

Don’t mention the foam on it.

Do you mind if I serve machine made one?

19.Soru

A ________ usually means two or more rooms. There’s a bedroom and a living or sitting room.

Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

Studio

Suite

Deluxe

Junior suite

Standard

20.Soru

Bartender: What are you having, sir ? Customer: What would you suggest? Bartender: We have excellent German beer. Can I get you one? Customer Ok, I’ll have that. Bartender: ____________________ Customer: No, I’ll have just one bottle of beer. Which sentence completes the dialogue best? ? Diyaloğu en iyi tamamlayan cümle hangisidir?

What would you like to drink, sir?

Do you have any specialties?

I would like some nuts please.

Would you like to start a tab?

What is your pleasure?