Deneme Sınavı Soruları

Which of the followings are the benefits of quality standards?

I. Ensuring productivity in production and increasing profitability

II. Increasing employee motivation

III. Helping to achieve sustainability

IV. Helping to increase the level of quality and reliability

Which of the following best completes the sentence below?

............. is the ability of the process managers who are always aware of the performance of the process and can take corrective actions when necessary.

1. Deming Model
2. Malcolm Baldrige Model
3. The EFQM (The European Foundation for Quality Management) Model

1. The basic foundation of the model is an organization’s analysis of its own subjective situation well to determine its own goals and to develop itself in accordance with these goals. This model is considered as a real tool for change and transformation for the organization
2. This model aims to raise the quality level of American organizations, to set the criteria both to guide and evaluate the quality improvement efforts of individual institutions, to identify the organizations that will set an example for quality improvement. Underlying the basis of this model are three important criteria: The effectiveness of the quality improvement approach, the quality management system, and customer satisfaction.
3. With this model, the company’s strong and vulnerable areas are identified at regular intervals. In line with these findings, the company makes action plans for continuous improvement and aims to implement these plans. In other words, organizations determine their strengths and areas that are open to improvement, and they have the opportunity to improve their management approaches with the action plans they prepare. The model is essentially an institutional assessment tool that can be used by all organizations, regardless of size and sector.

Which of the following gives the correct matches of the model and the definition?

1. Quality is an organization-wide process.
2. Quality is an ethic
3. Quality is a way of managing.

Which of the statements mentioned above is true about the quality?

Set the Stage for Process Improvement:This step starts with creating the environment.
In this context, the improvement team needs to be selected and trained by improvement tools. Mission statement and quality issues need to be discussed. Setting the ground rules and logistics are also topics about this step.

There are seven steps in Mansir and Schacht’s “Continuous Improvement Process
Model”.What step is the above mentioned step?

I.   Setting clear targets
II.  Spending time engaging the workforce
III. Implementing proper cash management
IV.  Having a strong alignment among the top team  

Which of the above can be recommended for a more successful change process? 

1. Every employee can work at the same format in an organization.
2. The problems or barriers can be seen clearly.
3. The activities can be planned more accurately.

Which of the statements above is/are benefits of management with process?

Which of the following is not one of the Five Ms that affect a process?

"..... is the process of setting and applying certain rules with the contribution and cooperation of all parties." 

Which term below is correct to fill the blank?

Which order is true for TSE standard formation process?

1. Proposal for a work program

2. Review of the proposals

3. Preparation of the standard draft

4. Review of the standard draft

5. Acceptance of the standard draft by the technical committee

6. Publication

1. What are the key factors in a process?
2. At what settings would the process deliver acceptable performance?
3. What are the key, main, and interaction effects in the process?

Which of the questions listed above should be answered for having a well-performed experiment?

The processes are classified in three main groups.which of the following is one of them?

Which of the following is NOT one of the reasons for resistance to change?

Which one of the quality management principles below emphasizes the importance of the employee participation to the quality improvement efforts to achieve the organization’s vision and goals?

Which of the following best completes the sentence below?

_____________can be defined as the sum total of shared values and beliefs, knowledge and skills that help individuals understand how the organization functions.

A leader asks the personnel to attend a workshop for marketing to figure out and design the best way to convince a particular customer on choosing their company that has been doubtful for so long and needed to be convinced. In this case which technique was used by the leader for inspring the personnel?

Which one of the quality management principles below means the understanding and implementation regarding the customers’ present and future needs and requirements about the product/service to satisfy customer expectations?

Which of the following gives the two elements of the 'Act' phase in the PDCA model?

Which of the following are the elements of "Check" phase of the PDCA Leadership Model?