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Qualıty Management (ENG)

Deneme Sınavı Soruları

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  1. 1

    To which year does the origin of statistical process control (SPC) date back?

  2. 2

    Which one is NOT one of the categories of reasons for resistance to change?

  3. 3

    Which one is the first step of using the resistance to contribute to the change process as a resource?

  4. 4
    1. Certification of management systems
    2. Certification of products, processes, and services
    3. Certification of persons
    4. Inspections
    5. Verifications
    6. Calibrations
    7. Medical examinations
    8. Laboratory tests

    Accreditation is an ongoing process that guarantees the competence of accredited bodies performing conformity assessment services. Which ones are among these services?

  5. 5

    Which of the following is the graphical presentation of distribution of data and is drawn by dividing the largest and smallest values evenly and determining the number of data per interval?

  6. 6
    1. FMEA is a specific methodology to evaluate a system, design, process, or service for possible ways in which failures can occur.
    2. FMEA is the method that is used to determine the potential failures of product, process, service, and/or system.
    3. The main purpose of FMEA is to predict and prevent the known or potential problems based on the historical data of a similar product or process in the design stage.
    4. By definition, the FMEA becomes a systematic technique using engineering knowledge, reliability, and organizational development techniques; in other words, teams to optimize the system, design, process, product, and/or service.

    Which ones are true about FMEA?

  7. 7

    "As a result of increased environmental awareness, many businesses have transformed their products and production processes in an environmentally friendly way. The annual goals of many businesses now include environmental sustainability and reducing greenhouse gas emissions."

    What is the main reason for such changes?

  8. 8

    What refers to a set of policies, rules, directives, and procedures set by management for all major transactions to guide employees to successfully perform their jobs?

  9. 9

    Which of the following is true about Kaizen and Innovation?

  10. 10
    1. Envision personal improvement
    2. Enable personal improvement
    3. Focus on improvement
    4. Help others improve

    Which of the above is/are among the steps of "Individual Improvement Model" presented by Mansir and Schacht?

  11. 11

    I. Not to plan the quality process

    II. Changing business objectives frequently

    III. Poor communication between departments

    IV. Ignoring subordinates’ participation

    Which of the examples above fall under the category of managerial barriers causing unsuccessful TQM practices?

  12. 12

    Which of the following is not the characteristics of accreditation?

  13. 13

    Which one of the given lean quality perspectives means mistake-proofing?

  14. 14

    What is focusing on consequences often referred to as?

  15. 15

    Which of the following is not one of the most common methods of performance-based pay?

  16. 16

    Which of the following refers to a system of judging relative performance, where the manager evaluates one employee against another without considering the different tasks they are required to perform?

  17. 17

    Which of the following is not a factor considered in strategic decisions about recruitment?

  18. 18

    I.   Trust

    II.  Cooperation

    III. Empowerment

    Which of the above are among the core elements of Total Quality Management?

  19. 19

    What is the second step in doing a job analysis of a job?

  20. 20

    Which of the following is not one of the common types of work teams?

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