Qualıty Management (ENG)
Ünite Sınavı Soruları
- 20 soru
- Soru metinleri açık; şıklar ve cevap anahtarı uygulamada
- 1Which are the leadership techniques used by the leaders to inspire their followers (Goetsch and Davis, 2014, p.133)? I. aligning personnel with the vision II. empowerment III. provide a sense of direction IV. training and mentoring
- 2
Which of the following management styles pays little attention to the people within the organization?
- 3Which information is not true for PDCA leadership model cycle?
- 4
Which of the following is in the Do phase of the PDCA Leadership Model?
- 5
Which of the following is NOT a technique used by leaders to inspire their followers?
- 6
Which of the following is NOT an element of the phases in the PDCA leadership model?
- 7Which one is not one of the principles of leadership for quality?
- 8
What is the primary concern of participative managers?
- 9
Failure to establish and assess a solid quality culture might create serious problems for the organizations. Which of the following is NOT one of the most common root causes of these problems?
- 10
Which of the below is NOT one of the characteristics of good leaders?
- 11
Which of the following is not one of the leadership techniques?
- 12
Which of the below is NOT one of the elements that organizational culture is formed by?
- 13Which of the following elements belongs to the "Act" phase of the PDCA Leadership Model?
- 14Which information is true for internal and external customers? I. External customers mainly refer to the employees working for the organization whose work depends on the work of other employees. II. External customers purchase or use an organization’s products or services. III. Both require close attention.
- 15
In a cosmetic company, a personnel made a calculation error in a report. Luckily, the leader realized the error and asked him to correct the mistake. Also he wanted that personnel to realize why exactly he/she did such an error and to establish a crosscheck system which will avoid such errors for the next reports. Which method is the one the leader used to inspire?
- 16It is the last phase of the PDCA leadership model, and consists of two elements: communication and education. Which phase is mentioned above?
- 17
Which of the following is false regarding the principles of leadership for quality?
- 18
Who is at the top of the pyramid in coaching?
- 19
Which of the following is not one of the success factors for developing a quality culture?
- 20
Which of the following terms can be defined as the sum total of shared values and beliefs, knowledge and skills that help individuals understand how the organization functions?