Qualıty Management (ENG)
Ünite Sınavı Soruları
- 20 soru
- Soru metinleri açık; şıklar ve cevap anahtarı uygulamada
- 1
Which of the following is an element of "Do" phase in the PDCA Leadership Model?
- 2
In QM, which of the following s the ability to inspire people to make a total, willing, and voluntary commitment to the achievement of organizational goals?
- 3
Imagine a leader who values awareness of the followers for being up-to-date plus well informed about the goals, vision, and mission of the organization, so that they can achive top performance. Which is the best technique for the leader to do so?
- 4
In the event of a rectorate asking for feedback from academic staff about the most recent version of the mission and vision of the university, which principle of leadership for quality is carried out?
- 5
What is the term that refers to an approach whereby managers are mainly concerned with increasing workplace efficiency and pay little attention to people within the organization?
- 6
Which of the following is "the sum total of shared values and beliefs, knowledge and skills that help individuals understand how the organization functions"?
- 7
Which information is not true for Autocratic Management?
- 8
Which method of inspiration is used when a rectorate of a university sends an email describing the vision and the mission of the university to all the academic staff?
- 9
One of the project team members in an engineering company did not follow the conventional bureaucratic order to fulfil a duty and the manager organised a meeting for an open debate among the personnel to discuss that behaviour. Which of the following principle of leadership for quality is used in the mentioned case?
- 10
Who is at the top of the pyramid in control and policing?
- 11
In an insurance company, an employee is getting a promotion due to the superior performance on improving the quality of the counseling service (s)he provides. In the mentioned case, which critical success factor for developing a quality culture is being carried out?
- 12According to Oakland (2004, p.47), organizational culture is formed by a number of elements. Which ones are these elements? I. Behaviors based on people interactions. II. Norms resulting from working groups. III. Dominant values adopted by the organization. IV. Rules of the game for ‘getting on’. V. The climate.
- 13
Which of the following best completes the sentence below?
_____________can be defined as the sum total of shared values and beliefs, knowledge and skills that help individuals understand how the organization functions.
- 14
According to one definition, what is the sum total of the intellectual, constitutional and creative values produced by a firm’s people, as well as its knowledge and skills, behavior patterns, customs, and value judgements, procedures and departments which, in their structural inter-association and organization, represent the work content of its people in a certain period of time or era?
- 15Concepts of leadership and teamwork require consideration of a few questions that are fundamental to the management style and philosophy (Armstrong,1994, p.19). Which option includes all of those questions? I. How do you communicate with your staff? II. How do you obtain their commitment and motivation? III. How good is your teamwork? IV. Do you need to change your management style? V. Could you benefit from multilevel problem solving/task teams?
- 16
............ is an integral contribution to quality management since this approach suggests that managerial decisions should be based on data.Which management style is mentioned above?
- 17
Which of the following elements belongs to the first phase of PDCA leadership model?
- 18
Which of the following gives the two elements of the 'Act' phase in the PDCA model?
- 19
Which of the following terms belongs to the 'Act' section in the PDCA Leadership Model?
- 20
Which of the following shows the correct order of the phases in the PDCA leadership model?