Qualıty Management (ENG)
Ünite Sınavı Soruları
- 20 soru
- Soru metinleri açık; şıklar ve cevap anahtarı uygulamada
- 1
According to McKinsey’s survey of nearly 3000 executives around the world, what is the ratio of successful change processes?
- 2
Not to insist on the process of change is an example of (1) ............... whereas not trying to understand customers and ignoring customer feedback is an example of (2) ............... as mistakes causing unsuccessful TQM practices?
- 3
Complete the sentence:
Different evaluations are among the ____ factors causing change.
- 4
Which one of the given processes is not among the planning stage of total quality management (TQM)?
- 5
Which is NOT one of the organizational barriers causing unsuccessful TQM practices?
- 6
"........ is an act or process through which something becomes different; an alteration, a modification."
What is defined above?
- 7
I. Level of education
II. Gender
III. Talents
IV. Working time in the organization
Which of the aspects about employees above play an important role in the success of TQM applications?
- 8
Which of the given is related to radical change?
- 9
Which is the main philosophy behind the total quality management?
- 10
I. Employees
II. Business age
III. Business scale
IV. Management and leadership styleWhich of the above are business characteristics affecting the TQM practices?
- 11
I. Technology
II. Innovation
III. Social Conditions
IV. Organizational FailuresWhich of the above are external factors that cause a change in organizations?
- 12
Which of the below belongs to the preparation stage that is necessary for TQM to be applied successfully?
- 13
Which of the following is NOT one of the reasons for resistance to change?
- 14
Which of the given statements belongs to Kurt Lewin's 3 Step Model?
- 15What are the three steps of change process in Kurt Lewin’s 3 Step Model?
- 16
Which of the following external factors caused many businesses to change their products and production processes in an environmentally friendly way?
- 17
Which of the following is not a category of change within the concept of change management?
- 18
Which of the following is one of the external factors causing change in organizations?
- 19
Which of the statements given below about change and change management is wrong?
- 20
Which of the following happens when employees are not adequately informed about the causes and process of change, and as a result they may have wrong ideas about the causes and consequences of change?