Upon receving the goods, they are inspected by receiving officer. If there is any problem with the received goods, i.e. damage, leakage, mismatch goods with the order, etc., the goods may not be accepted. Then the goods must be returned to the vendor with the Return Slip. In this case, the inventory account and the vendor account(accounts payable) must be updated according to the situation. Alternatively, if there is a problem with the goods, the business may not return the goods back, but the business can demand a discount(allowance) instead of returning the goods back. If the demand is accepted by the vendor, then the vendor acount and the inventory account must be updated. The inventory account is updated in order to reflect the decrease in the cost. For an allowance to take part, it is not necesarry for the goods to be faulty. Sometimes, the trade between the businesses may exceed a predetermined total amount or quantitiy, the vendor, then, may offer a discount. Thereofre, the correct option is A.

General ledger/financial reporting system handles the data received from the transaction cycles. GL system, updates the general ledger accounts while financial reporting systems prepar the financial reports especially for the external users.

A quick reminder of the management process: 1. Planning 2. Organization 3. Implementation- Execution 4. Coordination 5. Control and evaluation

Customer Relationship Management, CRM, means different things to different people. For some, CRM means direct e-mails. For others, it is mass customization or developing products that fit individual customer’s needs.

Communication mix formation: This includes past data on the effects of advertising campaigns, sponsorships, direct mail programmes or exhibitions, levels of investments on marketing communications and the effect on sales of increases or decreases. Such information can act as a guide to the likely effectiveness of future communication investment plans.

Point of Sale (POS) systems is a system for processing customer orders at a point where the product is physically delivered to customers. Here are the other terms used for payments, delivery and transactions;

• Transaction Processing Systems (TPS)
• Electronic Cash Registers (ECRs)
• Electronic Point of Sales (EPOS)

The correct matches are as the following: CNC and robotics/Flexible manufacturing, CAD and CAM/ Computer Integrated Manufacturing, Emanufacturing/Agile manufacturing, MRPII and engineering tools/ Just in time.

Computer hijacking means reducing the system performance by unauthorized use of a part of our entire resources of a computer on the local network.

There are two concepts closely related to business analytics. They are decision support systems and business intelligence. While all three share the common purpose, their slight differences among them. Some of them are as follows: a) Business analytics address the companywide needs for data and decision analysis while decision support systems focus on the specific decisions and the analytical and informational expectations and requirements of decision makers. b) Business intelligence deals with satisfying the enterprise-wide demand for data and information in any content and format, anytime and any place by using data warehouses and data marts. c) The existence of ERP is a prerequisite for business intelligence, business analytics, and decision support systems. d) The business intelligence is vital for successful and sustainable applications business analytics and decision support systems. e) The business analytics applications resemble data-oriented decision support systems, one of the major class of decision support systems.

According to Kotler (2003, p.129), market research is the systematic design, collection, analysis, and reporting of data and findings relevant to a specific marketing situation facing the company.

The management process follows these steps: Planning, Organization, Implementation- Execution, Coordination, Control and evaluation.

Phishing is one of the methods used by people with bad intentions frequently. It is a kind of action which takes benefits from peoples’ weakness. Phishing act can be explained as those perpetrators design a fake website or send a fake e-mail in order to earn the trust of people to steal their confidential information.

CAD/CAM, DNC and robotics should match with Computer Integrated Manufacturing.

Documentation is defined as recording the transaction by means of parties, date, subject, quantity and amount.

According to a study, executives usually seek the following features from EIS on internal or external information both.

• More timely information,

• Greater access to operational data,
• More concise, relevant information,
• Highly summarized,
• New or additional information,
• More information about the external environment,
• More competitive information,
• Faster access to external databases,
• Faster access to information,
• Reduced paper costs

Thereofre, the correct option is C.

A decision support system has three essential soft components (sometimes called modules or subsystems). They are Data-Information Management Module, Model Management Module, and Dialog Management Module. Data management module of a DSS is developed to collect all the data from the corporate databases. Model management module of a DSS is in charge of running search or optimization algorithms, building all sorts of models such as mathematical and simulation models, archiving models for future use, computing formulas and performing sensitivity analysis. Dialog management is also known as user interface design (UI) and user experience design (UX). The dialog management is a liaison component between the end-users (managers or decision makers) and the DSS itself.

Brownouts are voltage drops or spikes in incoming voltage, which cause a current fluctuation.

The four output subsystems report on subjects that are of greatest interest concerning manufacturing – production, inventory, quality and cost.

Assume that a machine has an economic life of 10 years which its manufacturer indicated, the business may use that machine for 5 years. After 5 years, the business may say that it is not economic enough to use. So, even though the economic life is 10 years, the useful life of the machine for the business is 5 years.