Marketıng Management Final 7. Deneme Sınavı
Toplam 20 Soru1.Soru
Which of the following is NOT one of the responsibilities of a product or a brand manager?
To create long term and competitive strategies related to products. |
Review product performance, quality and packaging designs. |
Ask for sales estimates and sales quotas from the president. |
Start market research when needed. |
Analyse the results of sales, profits, activities of competitors and their market shares. |
A product or a brand manager doesn't ask for sales estimates and sales quotas from the president, but he or she prepares sales estimates and sales quotas together with product market share manager. Therefore, the correct answer is C.
2.Soru
Which of the following dimensions can be achieved through a range of mechanisms including hierarchical reporting relationships, information systems, cross-functional teams, matrix structures, and coordinator positions?
Coordination |
Culture |
Power |
Structure |
Sales |
The design of an organisation revolves around the coordination of activities within the organisation. Such coordination can be achieved through a range of mechanisms including hierarchical reporting relationships, information systems, cross-functional teams, matrix structures, and coordinator positions.Therefore, the correct answer is A.
3.Soru
Not only __________________ , but also other marketing mix variables also send messages to consumers.
Which of the following completes the sentence above?
Communication |
The promotional tools |
Sales promotion |
Personal selling |
Pull strategy |
Promotional tools are designed for accomplishing specific marketing communication objectives. Not only the promotional tools, but also other marketing mix variables also send messages to consumers.
4.Soru
Which of the following units is responsible for the strategic control?
Sales manager |
Top management Marketing auditor |
Marketing controller |
Staff management |
Efficiency manager |
Strategic control is under the responsibility of top management Marketing auditor. Therefore, the correct answer is B.
5.Soru
One of the tools to develop a situation analysis is called SWOT Analysis. What does SWOT stand for?
One of the tools to develop a situation analysis is called SWOT Analysis. What does SWOT stand for?
Strengths, Weaknesses, Opportunities, Threats. |
Strategizing, Weighing, Optimization, Treatment. |
Specific, Watchable, Optimum, Trends |
Strategy, Weight, Option, Treatments. |
Safe, Wast, Operative, Tactical. |
Managers examine the internal environment (e.g. the company itself or marketing department itself ) for Strengths and Weaknesses, and at the external environment (including forces in macro external environment and actors in micro external environment except for their own company or department) for Opportunities and Threats. Strengths are the positive internal factors, while Weaknesses are the negative internal factors. Similarly, Opportunities and Threats are positive and negative external factors, respectively.
6.Soru
What is the name of the unplanned static or distortion during the communication process?
What is the name of the unplanned static or distortion during the communication process?
Feedback |
Noise |
Encoding |
Decoding |
Message |
Unplanned static or distortion during the communication process are called asnoise. The receiver cannot interpret the message accurately, may miss important points of the message if a noise exists in the communication process.
7.Soru
Which of the following is not one of the actors of "Micro External Environment"?
The company |
Supplier |
Competitors |
Public |
Investors |
Micro external environment includes the company, suppliers, marketing intermediaries, competitors, publics, and customers.
8.Soru
What is structure, explain in the marketing department.
The structure is organization of an object or system. |
The structure is the design of an organization revolves around the coordination of activities within the organization. |
A business structure is a category of organization. |
Structure is a constructed building or people especiallythings that have multiple parts. |
Structure is potentialinfluence, or the ability to influence others’ behavior or the course of events |
Structure; the “structure” is organization of an object or system. Each company must have a structure.
9.Soru
According to Kotler and Keller (2016), the process by which firms assess the effects of their marketing activities and programs and make necessary changes and adjustments is called:
According to Kotler and Keller (2016), the process by which firms assess the effects of their marketing activities and programs and make necessary changes and adjustments is called:
Marketing control. |
Distribution strategy decisions. |
Marketing Implementation. |
Strategy. |
Measurement of customer satisfaction. |
Kotler and Keller (2016) de ned marketing control as “the process by which rms assess the e ects of their marketing activities and programs and make necessary changes and adjustments”.
10.Soru
Which one does NOT make sales promotion a valuable tool and improve its effectiveness?
Sales promotions are effective in creating arepeat purchase pattern for the customer. |
Sales promotions are effective when thecompany is attempting to create movement of large amounts of products quickly. |
Sales promotions are effective when thecompany wants to counter the competitor’s attacks. |
Sometimes the customers have more thanone preferred brands in a product category. An attractive offer may facilitate the consumer’s decision making for the favor of promoted brand. |
Sales promotions work when a company is trying to finish the stock of the new product. |
Sales promotions work when a companyis introducing a new product, especially a product with high perceived risk. A coupon or a sample pack may encourage the customer to try the product with fewer costs.
11.Soru
What is market share?
Determine the period you want to examine for each company you are investigating. |
Calculate the company's total revenue. |
Determine target customers. |
Gather data for conducting a market price analysis. |
Market share analysis requires collecting and interpreting information at the buyer level at the end of each brand’s sales. |
Market share analysis requires collecting and interpreting information at the buyer level at the end of each brand’s sales. Company must observe the market share, and if its market share increasing this means that the company is beyond its competitors.
12.Soru
In which selling step, does the sales person arrange a meeting with the prospect and gather important information about the customer?
Sales presentation |
Pre-approach |
Close |
Approach |
Follow up |
In the pre-approach step, sales person arranges a meeting with the prospect and gathers important information about the customer. For example, if the prospect is an industrial customer, seller must have sufficient information about that company such as the size, what they produce, who their suppliers and competitors are and so on. The correct option is B.
13.Soru
Which of the following is not true for "technological environment"?
Technological environment includes forces which develop new technologies, creating new products, and also market opportunities. |
Technological environment is the most dramatic force as it changes rapidly, and it transcends only national border |
From a different perspective, technological environment rarely helps to reduce costs for companies |
With technological environment, the chance to reduce costs and increase profits for companies is very little |
Technological envronment can rarely create new markets or opportunities and kills older technologies |
Technological environment includes forces which develop new technologies, creating new products, and also market opportunities. Perhaps technological environment is the most dramatic force as it changes rapidly, and it transcends national and international borders. Technological environment has presented us antibiotics, laptops,
cell phones, the Internet, etc. which have eased our way of living. From a different perspective, it helped to reduce costs for companies. For instance, barcodes and radio-frequency identification (RFID) enable product tracking improving inventory accuracy and efficiency, and thus reducing costs, and increasing profits for companies. Moreover, with new softwares and computer programs, companies can develop optimal routes for delivery which reduces the fuel used. This has two advantages. First, companies reduce their costs, and as they use less fuel, the environment is protected.
14.Soru
Which of the following is a selling position, which requires sellers to use creative methods to sell physical products and mainly services?
Demand creator |
Deliverer |
Solution vendor |
Missionary |
Order taker |
Sales positions may cover different types of selling positions.
Demand creator: This selling position requires sellers to use creative methods to sell physical products and mainly services. Since services are intangible and nonvisible personal selling helps a lot to create demand. A seller presenting new types of insurances like data security insurance to the industrial companies is an example of demand creator.
15.Soru
Which of the following is not one of the elements of the communication process?
Encoding |
Decoding |
Message |
Feedback |
Informing |
Sender, receiver, encoding, decoding, message, media, response, feedback and noise are the elements of the communication process.
16.Soru
Which of the following is the element used in a shampoo’s newspaper advertisement which just shows shining black hair and a few words?
Encoding |
Decoding |
Response |
Feedback |
Noise |
The process of putting thoughts into symbolic forms is called encoding. The shampoo’s newspaper advertisement may just show shining black hair and a few words. By these words and pictures, the marketer wants to give the message it intends. The shampoo ad consisting of a set of symbols and that is printed on the newspaper or aired on the television is the message.
17.Soru
Which one is related to emotional appeal of advertising?
They focus on the consumer’s practical, functional or utilitarian need for the product/service. |
They may explain the features and benefits of the product. |
They include comfort, convenience, economy, health, touch, taste, smell, quality, dependability, durability, efficiency, efficacy and performance. |
They focus on fear, love, humor, sex, music, fantasy, surrealism, safety and social states like gaining status or rejection. |
The message is given in an informative and verifiable way by the use of facts, data etc. to persuade the buyer. |
Emotional appeals attempt to stir up either negative or positive emotions that can motivate purchase. Emotional advertising refers to advertising that tries to evoke emotions in consumers rather than to make consumers think. Emotional ads mainly consist of non-verbal elements such as images and emotional stimuli. Emotional appeals focus on fear, love, humor, sex, music, fantasy, surrealism, safety and social states like gaining status or rejection. It is generally accepted that consumer’s emotions are important in decision-making and advertisers try to persuade people by affecting their feelings.
Advertisers using rational appeals in their messages focus on the consumer’s practical, functional or utilitarian need for the product/service. They may explain the features and benefits of the product and some facts about the products, such as giving information about the warranty of a product and explaining how many years it can be used. Showing how many dishes may be washed by a detergent and emphasizing the low price is another example of the rational appeal. Here the message is given in an informative and verifiable way by the use of facts, data etc. to persuade the buyer. Common rational appeals include comfort, convenience, economy, health, touch, taste, smell, quality, dependability, durability, efficiency, efficacy and performance.
18.Soru
Considering the basic characteristics of 'Direct Marketing', which of the following is the 'Interactive Process'?
Tracking the response of the audience to control content and cost. |
Objective is getting an immediate response to the message. |
Feedback help modify future messages. |
Use to identify target audience and track response. |
Database helps to target specific individuals and groups. |
Feedback help modify future messages is the Interactive Process. Therefore, the correct answer is C.
19.Soru
Which one below is NOT one of the phases of customer adoption?
Awareness stage |
Interest stage |
Trial stage |
Adoption stage |
Innovation stage |
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(1) Awareness stage: The consumer becomes aware of the innovation but lacks information about it.
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(2) Interest stage: The consumer is stimulated to seek information about the innovation.
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(3) Evaluation stage: The consumer considers whether to try the innovation.
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(4) Trial stage: The consumer tries the innovation to improve his or her estimate of its value.
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(5) Adoption stage: The consumer decides to make full and regular use of the innovation.
20.Soru
Which of the following statements is true for Marketing Planning?
Significance of goals and strategies is only recognizable over the long term. |
Overall orientation is required to fit the organization to its environment. |
Has an overall, long-term organizational direction. |
Creates long-term organizational framework. |
Deals with day-to-day performance and results. |
Marketing Planning: Deals with day-to-day performance and results, Represents only one stage in organizational development, Functional and professional orientations likely to overweigh, Goals are separated to specific targets, Significance of goals and strategies is immediately recognizable.
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